Track Your Order

Here's how to see where your YHOME order is.

1. Use the link in your shipping email

As soon as your order ships, we email you a tracking number and a link to follow your parcel. If you can't find it, check your spam or promotions folder for an email from YHOME.

2. Check your account

Sign in to your YHOME account with the email address you ordered with. We'll send you a one-time code, with no password needed, and you can see the status of every order and its tracking.

3. Track with your tracking number

Paste your tracking number into 17TRACK. It follows parcels across Royal Mail, Evri, DPD, Yodel and international carriers, which is handy for items shipped from our international warehouse.

How long will it take?

  • Orders are processed within 1–3 working days.
  • Most items: usually delivered within 3–8 working days.
  • Items from our international warehouse (marked on the product page): usually 7–15 working days. Tracking can take a few days to update once these leave the warehouse. That's normal.
  • If you ordered several items, they may arrive in separate parcels.

Still waiting?

If your order hasn't arrived within the times above, email haumai.store@gmail.com with your order number and we'll look into it straight away. If it hasn't arrived within 30 days of your order, we'll give you a full refund. See our Delivery Information for full details.

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